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Created on 18 December 2014 Written by Fahima Milenge
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One of the things I miss most about Kigali - while away on missions - is high quality haircare. This, in my view, is epitomised by the little hair salon-cum-beauty parlour tucked away behind the adults' swimming pool of Serena Hotel. The manager's active involvement in almost every aspect of the hair & beauty treatment provided to clients; as well as her obvious concern for clients' hair - puts clients completely at ease. Such empathy and involvement provides clients with the assurance that they're in the hands of a master of the trade.

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Created on 18 December 2014 Written by Gerald Mpyisi
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I am a customer care strategist who has been providing training and customer care strategies for several years. In February this year I was requested to conduct customer care training for the National Parks employees. To design and deliver effective and appropriate content I decided to spend a day at the Gorilla Camp in the Volcano National Park to talk to employees as well as tourists with the view of establishing customer care challenges. I was amazed at what I encountered. 

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Created on 21 July 2013 Written by Editor
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Sunday Breakfast – Serena Hotel, Kigali
There is no better place to treat yourself or your family than with breakfast the the Kigali Serena Hotel. Healthy, delicious, wide variety of fruits, juices and pastries at your disposal. You will not need to eat anymore that day!

 

 

 

 

 

 

 

Business Lunch – Hotel de Milles Collines
Tired of the same usual lunch buffets in town that serve the same dishes every single day? Try the Business Lunch at Hotel des Milles Collines and what’s even more amazing about it – they have your busy schedule in mind, it takes less than 15 minutes to get your order to you and you can go back to work as soon as you hoped!

 

 

 

 

 

 

 

Notre meillieure cuisine Indienne – Khana Khazana
Cuisine indienne incroyable dans un cadre très agréable. Personnel courtois et disponible! Le naan au fromage, les boulettes de légumes sont tout simplement les plus délicieux. La nourriture indienne est fantastiquement savoureuse et authentique. Bien présentée et en généreuse portion. L’ambiance du soir est la meilleure.

 

 

 

 

 

 

Strandz Hair Saloon - The Lemigo Hotel
Taking care of your needs from head to toe in absolute comfort, and I did not even have to move at all. I was served by the pedicurist, the stylist, everyone - right there. What’s more, everyone kept asking if I was ok, did I want anything more? - All with a smile on their faces, and with no boss around to impress. I don’t remember being treated so well lately!

 

 

 

 

 

 

 

Un chauffeur hors pair
Said Murabirwa est le premier chauffeur de taxi que j’ai eu qui m’a envoyé un mail à la fin de notre contrat de 2 jours pour me dire à quel point il était content d’avoir travaillé avec moi. Tout au long des jours, il a été disponible, ponctuel, gentil et jamais trop bavard. Il pouvait même me faire des suggestions par rapport aux clients qui pourraient être intéressés par le travail que je proposais au marché rwandais. Appelez le sur le 078 851 1211 ou simplement écrivez à This email address is being protected from spambots. You need JavaScript enabled to view it.

 

 

 

 

 

 

Janvier, informaticien à l’année
Les soucis d’ordinateur, ce n’est vraiment pas ma tasse de thé. Heureusement que j’ai un informaticien qui me sauve la vie à chaque fois. Serviable, Janvier Ruhigisha est toujours présent dès qu’on le sollicite. Comme cette fois où, en voyage en Afrique de l’Ouest, ma connexion wifi ne fonctionnait pas. Je demande autour de moi, personne!!! Enervée, j’envoie un message sur Facebook à Janvier qui me répond tout de suite. Et même, si on était la veille de Pâques, il a pris le temps de m’appeler par Skype pour une intervention en ligne. 20 minutes plus tard, mon problème était résolu.



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