I cannot agree less, in a professional world were Customer care is key, employers should always look out for the major qualities, which make the best team, staff welfare should always be part of the package and of course the enthusiasm built in them should be a major driving factor that keeps the fire burning in their bellies to perform even better.
Customer care requires Good Systems, Employees and the right strategies Customer care can’t work even if
employees are given care when there is no system in place to monitor customers. Also customer care is
possible when there are appropriate quality systems in place.
Some companies face a customer care crisis because of large number of customers and lack of proper
market segmentation strategies. So customer care is a crosscutting issue that involves employees, systems
and strategies in place to ensure that employees and customers are always happy.