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Created on 05 October 2015 Written by Sandra Idossou
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Apart from RwandAir, one of the new African Airlines I am very proud of is Ecair, the national transporter of Congo Brazzaville. Headed by a super intelligent woman, this airline has grown into a regional transporter opening recently its 12th destination.

 

Today, they pride themselves with 7 aircrafts, 136 weekly flights and close to a million passengers. They have recently launched a direct flight from Brazzaville to Beirut, Lebanon’s capital after Paris and Brussels.

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Created on 18 July 2015 Written by Editor
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I flew from Istanbul to Kigali and the flight was comfortable and the flight attendants were hospitable. However, although they have a flight shop magazine placed in the seat pockets, I was told there was no shop on the flight.

The ground crew at the Istanbul airport think every client is the problem. I observed how they treated two young mothers with young kids. This is simply not acceptable. They were also impatient with clients who do not speak English; a lady from Guinea Bissau who had a business class ticket was left unattended until another passenger from Cameroon intervened to translate.

 

Although it was a comfortable flight, there is still room for improvement especially on customer service at the Istanbul Airport.

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Created on 17 July 2015 Written by Herman Ngoga
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I have a complaint though. Hotpoint the dealers in LG products don’t understand the concept of warranty. They have ignored my Claim completely. They have chosen to ignore my complaints about the Aircon I purchased 8 months ago with 2 years warranty. This is very sad that such a big brand can fail to honour it’s promise.  

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