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Created on 18 December 2014 Written by Hubert Musoni
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Customer feedback is a very important aspect of business management. Every business should pay attention to what customers have to say about their services.However, simply getting the feedback isn’t enough; you need to act on it as well. Imagine this scenario: a customer contacts one of your service staff members and makes a complaint about something they thought was wrong in your product/service. The staff member listens to the complaint and makes a note of it as well.The person responsible for resolving the issue is notified, the issue is eventually resolved, and everything looks well and good to you.But then what? Do you check back on the customer to ask them if they still face the same problem?

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Created on 18 December 2014 Written by SEBUDANDI Robert
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After completing my bachelors at university, I was determined not to get a job. I encouraged my close friends to join me in starting a company. They agreed and we opened an IT company.We lacked the skill we needed to run the company. Fortunately, I went for training on mobile applications development, which included business training in Kenya. This was the most informative time in my academic life; I even wondered what I had learnt at university.

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Created on 18 December 2014 Written by Evelyn Mbula
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If you put a frog in a vessel of water and start heating the water, the frog is able to adjust its body temperature as the temperature rises. It keeps on adjusting to the increase in temperature. When the water is about to reach boiling point, the frog will fail to adjust anymore. At that point it decides to jump out but is unable to do so, because it has spent all its strength adjusting to the rising water temperature. Very soon the frog will die.

What killed the frog? Many of us would say the boiling water. But the truth is the frog was killed by its inability to jump out in good time. We all need to adjust to people and situations, but we need to be sure when we need to adjust and when we need to confront or leave.

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