Allow me register my displeasure at Radiant Insurance Company. My car was knocked by a lorry registered with Radiant. The Radiant officer came and inspected the damage and al- though I needed two doors replaced, he insisted on giving me one. I agreed because I want- ed a speedy end to the process since my car is foreign and has to be taken back home in time. Once the repairs were done and a claim of the amount we agreed on was made, the officer refused to sign claiming I had to bring one of the doors I had removed which was badly damaged.
I had left the door in Kampala where I had had the car fixed and he said I should have brought it. He had not told me that was a requirement. When I appealed to the claims manager, he showed me something in French which he said meant I should have brought the damaged door to them. I have since appealed to the Director General who has not responded. I feel desperate and I am considering legal action against Radiant. How one thinks you can make a profit through an accident is mind boggling!
Posted by: Naboth Namara <