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Created on 18 July 2015 Written by Editor
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I flew from Istanbul to Kigali and the flight was comfortable and the flight attendants were hospitable. However, although they have a flight shop magazine placed in the seat pockets, I was told there was no shop on the flight.

The ground crew at the Istanbul airport think every client is the problem. I observed how they treated two young mothers with young kids. This is simply not acceptable. They were also impatient with clients who do not speak English; a lady from Guinea Bissau who had a business class ticket was left unattended until another passenger from Cameroon intervened to translate.

 

Although it was a comfortable flight, there is still room for improvement especially on customer service at the Istanbul Airport.

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Created on 17 July 2015 Written by Editor
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I received a call from a named MTN Mobile Money agent (0789697311) claiming to be the country MMM (MTN Mobile Money) director informing me that I had won 500,000 FRW in randomly MTN winning numbers. He asked me to load 37,500Rwf on my MMM account and let him know after loading so that they could transfer the 500k on my account.

The next day the fake MMM director called my wife and asking how he could reach me since my phone was off.

 

My problem is: How do these people know my phone number and my wife’s number? Is MTN database not protected so that everyone can check and use my personal data? Is ID project database?

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Created on 17 July 2015 Written by Naboth Namara
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Allow me register my displeasure at Radiant Insurance Company. My car was knocked by a lorry registered with Radiant. The Radiant officer came and inspected the damage and al- though I needed two doors replaced, he insisted on giving me one. I agreed because I want- ed a speedy end to the process since my car is foreign and has to be taken back home in time. Once the repairs were done and a claim of the amount we agreed on was made, the officer refused to sign claiming I had to bring one of the doors I had removed which was badly damaged.

 

I had left the door in Kampala where I had had the car fixed and he said I should have brought it. He had not told me that was a requirement. When I appealed to the claims manager, he showed me something in French which he said meant I should have brought the damaged door to them. I have since appealed to the Director General who has not responded. I feel desperate and I am considering legal action against Radiant. How one thinks you can make a profit through an accident is mind boggling!

Posted by: Naboth Namara < This email address is being protected from spambots. You need JavaScript enabled to view it. >    

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