Best and Worst Service Providers 2016

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Created on 05 October 2015 Written by Sandra Idossou
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Apart from RwandAir, one of the new African Airlines I am very proud of is Ecair, the national transporter of Congo Brazzaville. Headed by a super intelligent woman, this airline has grown into a regional transporter opening recently its 12th destination.

 

Today, they pride themselves with 7 aircrafts, 136 weekly flights and close to a million passengers. They have recently launched a direct flight from Brazzaville to Beirut, Lebanon’s capital after Paris and Brussels.

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Created on 18 July 2015 Written by Editor
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I flew from Istanbul to Kigali and the flight was comfortable and the flight attendants were hospitable. However, although they have a flight shop magazine placed in the seat pockets, I was told there was no shop on the flight.

The ground crew at the Istanbul airport think every client is the problem. I observed how they treated two young mothers with young kids. This is simply not acceptable. They were also impatient with clients who do not speak English; a lady from Guinea Bissau who had a business class ticket was left unattended until another passenger from Cameroon intervened to translate.

 

Although it was a comfortable flight, there is still room for improvement especially on customer service at the Istanbul Airport.

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Created on 17 July 2015 Written by Editor
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I received a call from a named MTN Mobile Money agent (0789697311) claiming to be the country MMM (MTN Mobile Money) director informing me that I had won 500,000 FRW in randomly MTN winning numbers. He asked me to load 37,500Rwf on my MMM account and let him know after loading so that they could transfer the 500k on my account.

The next day the fake MMM director called my wife and asking how he could reach me since my phone was off.

 

My problem is: How do these people know my phone number and my wife’s number? Is MTN database not protected so that everyone can check and use my personal data? Is ID project database?

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