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Do you give up after a few sales calls? Expect new business to come from every networking event? It's time for a shift in mindset that you can take all the way to the bank.Does the thought of hearing "no thank you" one too many times slow you...
WHY COMPANIES SHOULD HANDLE SOCIAL MEDIA LIKE DATING AND RELATIONSHIPSBy Muthuri KinyamuI know the title of this article arouses curiosity but am about to prove why you should handle and approach yourcommunity on social media like you do with a...
Read more: WHY COMPANIES SHOULD HANDLE SOCIAL MEDIA LIKE DATING AND RELATIONSHIPS
DEUX ENTREPRISES DANS UNE SEULE, RÉSOUDRE LA COMMUNICATION INTERNE Par Jean-Bosco NDIKUMANA Les investigations faites dans une entreprise de production de divers articles au Burundi se traduisent ainsi : dans une seule entreprise cohabi- tent...
Read more: DEUX ENTREPRISES DANS UNE SEULE, RÉSOUDRE LA COMMUNICATION INTERNE
I must start with a confession. I am a difficult person to work with. I am too demanding on the details. I expect people to keep the promises they make no matter how insignificant they may seem. I go wild when people do not honor their word.
This may be considered a weakness on my part, since people I deal with often feel I am harassing them, however, reliability is an admirable social trait. Unfortunately, it needs to be reinforced in our society today because it is getting harder to find reliable people to work with. I find more people who do not no keep eople their promises. Many don’t even know that reliability can help them build or ruin their personal and organizational reputation.
A reliable person is trustworthy, predictable, dependable, responsible, upright, unfailing, accurate etc. Reliability is required in any long-term relationship and is highly required if you want your customers to trust your products or services. As we usher in 2013 with many new resolutions, make reliability one of your personal goals for the New Year. Start by building a track record of doing what you have promised you will do. You will benefit from this because reliability builds trust. A business that has the reputation of being reliable or making reliable products will definitely get repeat, new business and great referrals.
We end 2012 with the interesting cover story on Inyange Industries, one of the most reliable and respected manufacturing companies in Rwanda. It has not been easy, but they are still on track and ready to offer customers quality products that meet their needs.
We also have interesting articles in our regular sections such as” For You Manager”, “Where we have been”, “Ask our Lawyer” etc. If you wish to contribute with a thought provoking article, you are more than welcome to join our team of 80 contributors from all over the world.
As we celebrate our third year anniversary, we wish to thank our partners for supporting us because without them, we wouldn’t be able to publish the online version and print 5000 copies of this educative magazine, quarterly and offer it free in the whole country. We thank our dear readers for your constant feedback, suggestions, critics that have made us improve each single issue. It is difficult to measure the impact of this magazine on service delivery in Rwanda but we strongly believe we are making an impact on the knowledge and behavior of our readers.
Wishing you all a Merry Christmas and a very productive 2013 full of growth in all aspects of your lives.
07-03-2013 Hits:285 Publishers Note

WHAT DOESN’T KILL YOU MAKES YOU A STRONGER ENTREPRENEUR?We live in a world where we are constantly told that nothing is easy and that when life takes us through tough... Read more
15-03-2013 Hits:452 Cover Story simon

Ten Years of a Dream Come True On the eve of its 10th anniversary, RwandAir faced unprecedented challenges. Analysts say this is typical of any airline that is growing in passenger...
Read more10-05-2013 Hits:35 Youth Talk Raoul Mugwaneza

Getting things done! Hari igihe umuntu aba yumba hari icyo ashaka gukora ariko akabisunika nk'aho yifuza ko hari undi wakagikoze mu mwanya we. Biba kenshi kumuntu utaritoje kubirwanya kandi n'iyo umubajije...
Read more07-05-2013 Hits:144 Youth Talk Oliver Biraro

Be PreparedBy Oliver Biraro Colin Powell once said: “there are no secrets to success. It is the result of preparation, hard work, and learning from failure." A son of a Jamaican...
Read more06-03-2013 Hits:202 Youth Talk Youth Talk

DEAR YOUTH, LET’S TALKWhen we met Alice, a student at the School of Finance and Banking, she told us about her dreams for improved service delivery in Rwanda. She told...
Read more17-03-2013 Hits:667 Youth Talk Youth Talk

Focus on Youth Leader, Innocent Ninsiima YOUTH INSPIRED: By Gloria IribagizaAt the age of 23, Innocent Ninsiima has positioned himself as a highly motivated leader and self-starter among the Rwandan youth....
Read more17-03-2013 Hits:188 Youth Talk Youth Talk

YOUTH DRESSING FOR SUCCESS When aspiring to impress prospective employers, many a time youth in today’s tech-era and fast evolving fashion world are torn on what to wear to a job...
Read more17-03-2013 Hits:135 Youth Talk Youth Talk

IT’S TIME 4 THE YOUTH 2 B HEARD We at THE SERVICEMAG believe that you the youth are the future. And what better way to help you pave your path than...
Read more15-03-2013 Hits:217 ICT Review Khen Amooti

Embrace E-Payments or be swallowed by the growing service sectorBy Khen Amooti On a hot afternoon, Africa Jesse, a presenter on radio Flash signed out from his daily afternoon program. He... Read more
15-03-2013 Hits:187 ICT Review Kezio-Musoke David

ICTs are more than just computers and the InternetBy David Kezio-Musoke Whenever I travel and I meet people, the first thing they ask me about Rwanda other than the country’s good... Read more
17-12-2012 Hits:678 ICT Review Kezio-Musoke David

In the last issue I wrote about how small companies (and even big ones) can utilize social media in service delivery. Some of ‘The ServiceMag’ readers thought that I probably... Read more
15-03-2013 Hits:177 Focus

PROFILE: AURORE UMUBYEI PURSUEING AN AGRI-BUSINESS CAREER INSPITE THE GENDER-GAPAurore Umubyei is a 26-year-old outstanding Rwandan woman who pursued her education and career in Food Process Engineering at the University... Read more
15-03-2013 Hits:159 Focus

Q&A with Ambassador Leoni Cuelenaere Embassy of the Kingdom of the Netherlands In this issue, The Service Mag presents to its readers Her Excellency, LEONI CUELENAERE the Ambassador of the Kingdom... Read more
15-03-2013 Hits:164 Focus

Women in Agriculture The need to close the gender gap for developmentBy Gloria IribagizaWomen make essential contributions to agriculture in developing countries, but their role differs significantly by region and is... Read more
18-12-2012 Hits:301 Focus TSM Reporter
Testimonies of GBV survivors at Gihundwe OSC PEP treatment for defiled girls In the village of Mirara located on Nkombo Island, a 13-year-old school girl (Names withheld) while on her way... Read more
18-12-2012 Hits:319 Focus TSM Reporter
ISANGE ONE STOP CENTREQ&A with Shafiga Murebwayire, Coordinator of Isange One Stop CentreTSM: How many cases of GBV does the center receive?SHAFIGA: On average, we receive eight victims daily. Statistics... Read more
18-12-2012 Hits:346 Focus TSM Reporter

Since 2008, UNFPA worked together with UNICEF and UN Women in a joint approach. We started with an overall assessment with the Ministry of Gender and Family Promotion (MIGEPROF) on... Read more
18-12-2012 Hits:408 Focus TSM Reporter

Gender Based Violence, a reference to physical, emotional, sexual and economic abuse still remains a major problem in the Rwandan society. Gender Based Violence, a reference to physical, emotional, sexual and... Read more
03-12-2012 Hits:362 Focus

Q&A A Gynecologist Responds to Popular Questions on Contraceptive Use in Rwanda In Rwanda, the contraceptive prevalence rate is 45 percent and unmet needs for Family Planning are 19 percent,... Read more
01-12-2012 Hits:774 Focus

Rwanda’s population growth rate is among the highest in Africa currently at 2.9 percent. Based on the NISR National Population Projections (July 2009) Rwanda’s population in 2012 is estimated at... Read more
09-06-2012 Hits:503 Focus Gloria A.Irabagiza

In Rwanda, the youth constitute 61 percent of the active labor force. They are full of energy and carry great hopes, dreams and expectations for their future. Gloria Iribagiza asked... Read more
09-06-2012 Hits:350 Focus Gloria A.Irabagiza

JEAN PHILBERT NSENGIMANA was appointed Minister of Youth and ICT in December 2011. Gloria Iribagiza talked to him about his vision for the Rwandan youth. What is your passion... Read more
15-05-2013 Hits:21 For you manager Editor

ExactTarget explains How to Deal with Complainers on Social Media For every complaint expressed, studies indicate that more than 25 go unregistered. Rather than complain, the majority of those dissatisfied customers... Read more
15-03-2013 Hits:146 For you manager Diana Ramarohetra

Coin “enfants” le plus qui fait la différence Par Diana Ramarohetra« Mais où vais-je caser tranquillement mes enfants le temps que l’on papote ? Par question d’emmener les enfants faire les... Read more
15-03-2013 Hits:133 For you manager Sandra Idossou

Mfite uburambe mu kazi kajyanye no kwakira abantu dore ko nakoze mu mashami ajyanye n’ibikorwa by’abakozi kandi nkaba nzi neza ibibazo biba muri ako kazi. Hari abantu bakora muri serivisi babyuka... Read more
15-03-2013 Hits:148 For you manager

C’est trop cher ! Comment résoudre cette objection ? Par Jean-Pierre Lauzier La grande majorité des professionnels a déjà été confrontée à ce problème. Pourquoi votre prospect en arrive-t-il à cette conclusion et... Read more
20-12-2012 Hits:2342 For you manager Ezechiel Ouédraogo

John Maxwell disait : « Tout, bien ou mal, dépend du leadership », il devient donc capital voire indispensable d’avoir des leaders à tous les niveaux de nos organisations pour... Read more
20-12-2012 Hits:736 For you manager TSM Reporter

Vous venez enfin de trouver la perle rare pour votre entreprise. Félicitations car la recherche de ce nouvel employé est un vrai parcours du combattant. Il est donc important de... Read more
20-12-2012 Hits:405 For you manager Runanira Richmond

Ibiro bishinzwe imenyekanishamakuru (public relations ) mu kigo runaka, abahanga bemeza ko ari umurimo urangwa no gutanga amatangazo agenewe abanyamakuru, gutaka ibibera mu kigo, gukora ubuvugizi hamwe no kubaka isura... Read more
01-12-2012 Hits:1310 For you manager Abdi Simwaya

Bakoresha, mwubahirize amasezerano mwagiriye abakozi banyu Mpereye ku bunararibonye mu kazi, nabonye ko abakozi b’ahantu runaka bagira uruhare rukomeye mu kwinjira amafaranga kwaho. Mu bihe bitandukanye, iyo ubonye abikorera bahomba,... Read more
01-12-2012 Hits:327 For you manager RHD

La quête d’un emploi relève souvent d’un vrai parcours de combattant pour beaucoup. Pas assez d’expériences, trop diplômés, personne n’est épargné. Toutefois, même si beaucoup se plaignent de l’exigence des... Read more
01-12-2012 Hits:652 For you manager Manisha Dookhony

Without going into theory, let me start by saying that there are many different types of management styles as perhaps you may have experienced yourself throughout your working life. The... Read more
09-06-2012 Hits:876 For you manager John Kageche

" It is important to recruit both at strategic and tactical level individuals who can run the business in your absence. " Is your business a one-man show? Can... Read more
29-01-2013 Hits:377 Women Entrepreneur Simon Corden

Any entrepreneur will tell you how hard it is to get started... ...gather the capital, find customers and good suppliers, manage cashflow, keep going, cope with the set backs and failures... Read more
26-12-2012 Hits:389 Women Entrepreneur Nzeyimana Nadège

A road to success is not smooth ride. It has bumps and holes and sharp turns. All roads do. One of the main weaknesses of the mankind is the average... Read more
21-12-2012 Hits:378 Women Entrepreneur Eric Rutabana

In our last issue, we looked at ten simple rules for a successful start-up. Starting a business is the most challenging decision to take, especially when you have been in... Read more
21-12-2012 Hits:329 Women Entrepreneur Sam Kebongo

Word has it that innovation is crucial to improving a country’s economy, presently and in the future. This is true for big economies like the US (if you watched the... Read more
03-12-2012 Hits:308 Women Entrepreneur Eric Rutabana

While the thought of starting one’s own business may be exciting, it can also be intimidating – even for someone with a successful business career behind them. The difference between... Read more
03-12-2012 Hits:335 Women Entrepreneur K Ezechiel Ouedraogo

L’homme qu’il faut à la place qu’il faut ! C’est souvent ce que les entrepreneurs recherchent à tout prix, en pensant qu’une bonne sélection garantit l’efficacité de l’équipe. Malheureusement, une... Read more
17-03-2013 Hits:220 Advertorial
Cédric PIERRE-LOUIS

TV10 inaugure la plateforme de télévision numérique de l’ORINFOR Peude gens le savent, mais une revolution est en marche au pays des mille collines. Une de plus diront certains. Pas si sûr... En effet,... Read more
15-03-2013 Hits:28134 Advertorial

RWANDA SOCIAL SECURITY BOARD RSSB takes the ideals of QUALITY MEDICAL INSURANCE SERVICES to the next levelRwanda Social Security Board (RSSB) was formed in 2011after the merger of two Social Security... Read more
07-03-2013 Hits:196 Advertorial

BPR Call Center - Doing ordinary things in an extraordinary manner Banque Populaire Rwanda (BPR), best known as the People’s Bank,is the largest retail bank in Rwanda with 190 branches and... Read more
09-06-2012 Hits:1016 Advertorial
Runanira Richmond

On 1st May which is the ‘International Labor Day’ BRD rewarded the company’s most exemplary employees for an outstanding performance. The ServiceMag’s Runanira Richmond talked to BRD’s Marketing Manager and... Read more
09-06-2012 Hits:1135 Advertorial
Paul Ntambara

The Private Sector Federations (PSF) is the country’s flagship business institution. The member-based organisation is dedicated to promoting and representing the interests of the Rwanda business community. To be able to... Read more
15-03-2013 Hits:133 Ask our Lawyer Katia Manirakiza

LA FRANCHISEJ’ai reçu une proposition d’ouvrir un magasin dans le nord du pays sous forme de franchise. N’ayant pas suffisamment d’informations, j’aimerai savoir comment cela fonctionne.La franchise est un système... Read more
15-03-2013 Hits:125 Ask our Lawyer Katia Manirakiza

Katia Manirakiza - Consultante LégaleEnvoyez-nous vos questions Légales à: askourlawyer@theservicemag.comNdi umuyobozi w’ikigo cy’umurimo nkunze kwibaza icyo guhagarika by’agateganyo umukozi ngo yibaze bisobanura? Ni byo koko bamwe mu bakozi banjye bakunze... Read more
15-03-2013 Hits:128 Ask our Lawyer Editor

Joe Nsano - Legal & Financial ConsultantFurther questions can be sent via email to: askourlawyer@theservicemag.comReader’s question:I own a Small Trade Business that requires importation of goods from neighbouring countries. For... Read more
27-12-2012 Hits:402 Ask our Lawyer

KATIA MANIRAKIZA:Consultante LégaleEnvoyez-nous vos questions légales à:askourlawyer@theservicemag.com "Bonjour, j’ai trouvé un local pour un restaurant que je souhaiterai ouvrir dans les prochaines semaines. Je compte y faire beaucoup de transformations qui... Read more
27-12-2012 Hits:840 Ask our Lawyer

JOE NSANO:Legal and Financial Consultant.Further questions can be sent via email to:askourlawyer@theservicemag.com "I am the owner of a small company that usually is referred to as an SME (Small, Medium Enterprise)... Read more
09-06-2012 Hits:800 Ask our Lawyer Katia Manirakiza

Mon entreprise connait parfois des périodes d´activité très intenses et mes employés sont souvent obligés de prester des heures supplémentaires. Pourriez-vous nous dire comment ces dernières doivent être rémunérées... Read more
09-06-2012 Hits:798 Ask our Lawyer Katia Manirakiza

Nifatishije ifoto kugira ngo ikoreshwe mu kinyamakuru, nkeneye kumenya ukuntu nashobora kuyirinda kugira ngo itazakoreshwa ikinyuranyije n’icyo nayiteganyirije? Icyo kibazo cyawe kituganishije ku kindi kintu cy’ingirakamaro, kiganisha mu buryo... Read more
09-06-2012 Hits:1020 Ask our Lawyer JOE NSANO

"I am in the process of negotiating a dealership with a major regional manufacturing company. They proposed we sign a ‘Gentleman’s Agreement.’ What is it? How legally protected will... Read more
17-03-2013 Hits:161 At your service

Chance TUBANE studied Information and Communication in Europe and together with her brother Patience NDUWAWE, founded COM&C LTD in 2009 and provide services such as Web development and Hosting, Software... Read more
28-01-2013 Hits:385 At your service Editor

True Rwandan customer service! When you’re an international volunteer working with a dozen or more schools in your District reliable, affordable transport is essential as Jane Czornowol from the UK explains. “If... Read more
28-12-2012 Hits:362 At your service A K Otiti

Jerry Were Hospitality Operations ManagerNyungwe Forest Lodge He stops to welcome a couple back from their hike and listen to them excitedly recount how amazing their first visit to the National Park... Read more
09-06-2012 Hits:801 At your service Editor

" When it comes to leadership, he believes in teamwork as an agent of quick service delivery. " Rulindo district is located in the Northern Province and is inhabited by 271,000... Read more
15-03-2013 Hits:159 Your wellbeing matters Dr. Rachna Pande

IMPORTANCE OF HYGIENE IN HOSPITALSBy Dr. Rachna PandeGood hygiene or cleanliness is a basic requirement for good health. The importance becomes much more in a hospital setting, where sick people... Read more
28-12-2012 Hits:376 Your wellbeing matters Dr Sandeep Goyal

Have you ever thought that the teeth are the gems of your mouth and an important part of your body? Not only the teeth help in chewing & eating food,... Read more
06-12-2012 Hits:365 Your wellbeing matters

Good health is the basic requirement for a person to succeed in any field of the world. Barring exceptions, only a physically as well as mentally fit person can do... Read more
09-06-2012 Hits:361 Your wellbeing matters Rachna Pande

Headache or pain in the head is one of the most common medical complaints for which people seek medical treatment. It is also a common reason for workers to abstain... Read more
09-06-2012 Hits:2507 Women in Service
Runanira Richmond

" Hari agakoresho twakoze tukiri muri kaminuza maze tukita Hehe. Muri make hehe ni ishakiro ry’ ibisubizo ku bibazo bya hano iwacu bishingiye ku ikoranabuhanga rya telefoni zigendanwa. "... Read more
17-03-2013 Hits:109 Pictorial

FESPAD 2013The ServiceMag had the pleasure to attend the Pan African Dance Festival (FESPAD) which is organised every year by the Rwanda Development Board. Talented dancers & musicians from various... Read more
17-03-2013 Hits:133 Pictorial

BOOK LAUNCHDr. P. Sekhar’s Launched a book `Security Requirements of Rwanda – a Global perspective’. Guest appearance was made by India’s Ambassador to Rwanda Soumen Ray. The event was hosted... Read more
17-03-2013 Hits:131 Pictorial

WINNING BIG WITH ECOBANK Ecobank rewards its customers as a way of encouraging savings culture in RwandaMr. GILLES GUERALD, the Ecobank Managing Director Pose with the Grand Draw Winner of the... Read more
17-03-2013 Hits:197 Pictorial

INTERNATIONAL HOSPITALITY ACADEMY OF RWANDAHeaven Restaurant and KaziBora Management Consulting group have joined forces to create The International Hospitality Academy of Rwanda. The Academy offers world-class faculty and Rwanda’s first... Read more
13-02-2013 Hits:272 Pictorial

As part of the ongoing national customer care campaign entitled Na Yombi, the Rwanda Development Board has commenced a series of Na Yombi roadshows in all major towns and business... Read more
09-06-2012 Hits:351 Pictorial Editor

“Rapidité et sécurité” sont les deux mots clés qu’il fallait retenir de l’inauguration du nouveau service d’Intersec baptisé “Cash in transit”. Une première au Rwanda qui permettra d’acheminer vos transactions... Read more
09-06-2012 Hits:389 Pictorial Editor

A Ujenge, tous les rêves peuvent etre réalisés. “Palm Estates” en est la preuve concrète. Lotissement sorti de terre, étendu sur 2 hectares, il accueillera sous peu près de 200... Read more
09-06-2012 Hits:334 Pictorial Editor

‘Glamour’ is the first word that comes to mind when talking about this highly anticipated event. The gala was attended by the high society of Kigali; where they were treated... Read more
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