Last year, I was blessed with a baby boy and witnessing his growth daily is simply overwhelming.
At eight months, he started making little steps while holding on to people and chairs. At twelve months, he made his first step alone after millions of trials and falls. Today whenever I see him run around the house, I cannot stop admiring the power of perseverance displayed in this tiny little man. Most adults ‘outgrow’ this virtue.
As adults, we see danger everywhere and are not always ready for new adventures. We want all the security and comfort before jumping. Babies never know the danger around them and so they learn quickly.
Adults are impatient and want results straight away without too much hustle. Babies or little infants will stay on and try and try until they master the game.
One of the reasons why many never venture into entrepreneurship is fear. Fear kills our inner abilities. Fear holds us down. Fear stops us from trying.
When I started The ServiceMag almost four years ago, I never imagined it would be this tough. This innocence saved me because with the knowledge I have of the industry today, maybe I would never have started.
Life is hard and anything good comes after a lot of hard work and perseverance. There is no way we can achieve success if we are afraid of falling. Adversity, trials and deceptions will always come but it is the way we react to them that makes the difference.
Aristotle, the famous Greek Philosopher says that we are what we repeatedly do and that excellence, then, is not an act, but a habit. If we practise and take little steps every day, we will be able to walk; run like my little boy and become master of whatever game we are in.
Perseverance and persistence in spite of all obstacles, discouragements, and impossibilities distinguish
the strong soul from the weak. These ingredients have made Skol Rwanda, our cover story of this
issue, break into the Rwandan market that had a big monopoly several decades.
As usual, we have prepared for you a fully fledged 64-page magazine offering not only tips on customer service but on other aspects that can help us grow to become better professionals and people.
Enjoy the reading and kindly send us your feedback