The ‘2012 Doing Business Report’ ranks Rwanda as the 45th easiest country in the world, where one can do business. Rwanda moved from the 150th (...)

With about 18,000 Rwandans being trained on customer care and the ease of doing business improving, Clare Akamanzi the Chief Operations Officer (...)

#TwitterBigStick is a hashtag that escalates bad service and bad behaviour by organizations in Kenya. Thousands have used it to give instant (...)

People have varying perceptions of the term „fine dining’. If I go to Karibu Restaurant for a buffet costing Rwf3,000 or Serena Hotel for a buffet (...)

Le terme manager vient du latin « manus », qui signifie « main ». Cette racine a donné en italien « maneggiare » et en vieux français « manège », le (...)

La culture est un ensemble de valeurs durables et partagées par tous les membres d’une entreprise. La culture fait référence: • à l’attachement aux (...)

L’une des difficultés que nous rencontrons souvent avec les employés est que souvent les services que nous recevons ne correspondent presque jamais (...)

Reka dutangire dutanga inyito z’aya magambo; ISUKU: “Bisobanura ibyangombwa byose n’imigirire ifasha mu kubungabunga ubuzima no gukumira (...)

He was a young executive barely 30 years old and had developed a problem of stiffness in his hands every morning, along with pain that worsened (...)

illume’ means ‘to illuminate’ or ‘shed light upon’. Illume Creative Studio is a communications agency and creative think tank. It specialises in (...)

March 8th is International Women’s Day and in celebration, The Service Mag talked to some women in the service industry to share some of their (...)

UN Women is the entity for Gender Equality and the Empowerment of Women.UN women was established to accelerate progress in meetinig the needs of (...)

If you are currently employed, probably one of the major differences between you and me is that you look forward to the end of the month - (...)

In most countries it is fairly easy to start a company. To start a successful one, however, may not be that easy. Dreams There are many reasons (...)

La vision de votre entreprise est le prolongement de la vision de votre propre vie. Avant d’envisagez d’entreprendre, six questions fondamentales (...)

Umutegarugoli Mukamusoni Peruth ni umwe mu bategarugoli babimburiye abandi ku murimo w’ububoshyi bw’agaseke ahagana muri 2007, ubwo iki gikorwa (...)

Televiziyo y’u Rwanda Niyivugurure Ibyo uvuze rwose ni ukuri, navuga ko igayitse. Iyo urebye ibihugu duturanye uko amateleviziyo yaho akora, (...)

The end of the year and the beginning of 2012 have been challenging for me both on a personal and professional levels. Personally because losing (...)

Vous êtes probablement entrain de vous dire qu’il y a une erreur dans l’intitulé du titre de cet article parce qu’être à l’hôpital n’a jamais été un (...)

In November, last year, I travelled from Dar es Salaam to Kigali for the first time. From touch down, through immigration clearance and out of (...)

Recently Serena Hotel in Kigali was one of the only two hotels branded a 5 Star Hotel in Rwanda. The star classification exercise was carried out (...)

I know service can be really terrible here in Kigali and you kind of expect it but I was in shock recently. I went to buy dollars from Kivu Forex (...)

The expression I often read on people’s faces when I proudly tell them that I lived in Nigeria for eighteen months and loved it. Some are like, (...)

TRIBUNE LIBRE : petits soucis, grands tracas … Défaillance, plainte, protection du consommateur, procédure administrative … notre consultante légale (...)

Ngabo Bongayi Kizito, works as the Chief of Air Traffic Control department with the Rwanda Civil Aviation Authority since 2003. He is a man of (...)

MTN Rwanda recently started an upgrading process to serve clients better. The company increased its 3G sites by 30 percent to serve an increasing (...)

“Tchin Tchin” pour The Service Mag qui vient de fêter ses 2 ans et son 8ème numéro dans la joie et la bonne humeur. Pour 2012, encore plus d’articles (...)

Le ciel du Rwanda s’ouvre vers l’infini. L’arrivée très fastueuse de South African Airways ouvre la valse des compagnies aériennes. Une soirée qui (...)

Comme chaque année, la Rwanda Development Board a récompensé les entreprises basées au Rwanda qui ont largement contribué à l’essor économique du (...)

Byamaze kugaragara ko imwe n’ imwe mu mirimo ikorerwa ahanini muri uyu mujyi wa Kigali ikunze guhagarara mu gihe cya hato na hato, aho biba (...)

Ubu ni intambara ikomeye gukangurira abantu bose uburyo bwo gutanga serivisi nziza, ziboneye. Haba muri Leta cyangwa mu bikorera. Buri munsi (...)

Mbere na mbere abakozi bagomba kwishyira hamwe mu mashyirahamwe abarengera ari yo twita amasendika, kuko abishyize hamwe Imana irabasanga. (...)